Privacy Matters

Privacy Policy for B&O Remodeling LLC Website:www.bandoremodeling.com

1. Introduction B&O Remodeling LLC (“B&O Remodeling,” “we,” “our,” or “us”) operates the website www.bandoremodeling.com (the “Site”). This Privacy Policy describes how we collect, use, protect, and share personal information submitted by visitors through our Site. By using our Site or submitting a contact form, you agree to the practices described in this Privacy Policy.

2. Information We Collect

A. Information You Provide Voluntarily When you use our contact forms, subscribe to our newsletter, or request an estimate, we may collect:

• Name

• Email address

• Phone number

• Address or project location

• Project details or message content

B. Automatically Collected Data When you visit our Site, we may automatically collect standard technical data for security and performance purposes, including:

• IP address

• Browser type and version

• Device information

• Pages viewed and time spent on the Site

C. Cookies Our Site may use cookies or similar technologies for essential website functionality, basic performance analytics, and security. You can disable cookies in your browser settings if desired, though this may affect site functionality.

3. How We Use Your Information We use personal information for legitimate business purposes, including:

• Responding to estimate requests and inquiries

• Scheduling consultations and project visits

• Providing customer service

• Improving the functionality and security of the Site

• Sending newsletters or project updates (only if you have opted in)

4. Email & Text Communication If you subscribe to our newsletter or provide your contact details for a project, we may contact you via email or phone. You can unsubscribe from marketing emails at any time via the opt-out link in the email or by contacting us directly.

5. How We Share Information

A. Service Providers We may use trusted third-party companies to help operate our business and website, such as:

• Website hosting providers

• Email service providers

• Analytics tools (e.g., Google Analytics)

• Customer relationship management (CRM) tools

These companies only receive the information necessary to perform their services on our behalf and are not permitted to use it for their own independent purposes.

B. Mobile Information (No Sharing) No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

C. Legal or Safety Reasons We may disclose information to comply with legal obligations, respond to law enforcement requests, or protect our rights, customers, property, or safety.

D. We DO NOT:

• Sell personal information

• Rent or trade personal data to advertisers

6. Data Storage & Security We use industry-standard safeguards to protect your information, including HTTPS encryption and secure server environments. While no method of online transmission is completely secure, we take reasonable steps to ensure your data is treated securely.

7. Data Retention We retain personal information only as long as necessary for responding to inquiries, completing business operations, and meeting legal or record-keeping requirements. You may request the deletion of your personal data at any time.

8. Your Privacy Rights We are committed to respecting your privacy. Regardless of your location, we offer the following rights regarding your data:

• Access: You may request a copy of the personal information we hold about you.

• Correction: You may ask us to correct inaccurate or incomplete data.

• Deletion: You may request that we delete your personal information.

• Opt-Out: You may opt out of marketing communications at any time.

To exercise these rights, please email us at: info@bandoremodeling.com

9. Children’s Privacy Our site and services are not intended for children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy We may update this Privacy Policy periodically. When updates are made, we will revise the “Effective Date” at the top of the page. Your continued use of the Site constitutes acceptance of any modifications.

11. Contact Us If you have questions about this Privacy Policy, please contact us at:

B&O Remodeling LLC Phone: 571-420-3526 Email: info@bandoremodeling.com